Frequently Asked Questions (FAQ) - Sync Home
How can I contact Sync Home?
You can reach us anytime at contactsynchome@gmail.com. Our friendly customer service team is here to assist you with any questions or needs!
Do you ship worldwide?
Yes, we proudly ship to customers all over the world.
Where do you ship from?
All orders are shipped from our warehouse in Hong Kong.
Can I change or cancel my order?
We process orders quickly to get them to you ASAP! Any changes or cancellations must be requested within 12 hours of placing your order. Requests after this window will be denied. If needed, you can return your order for a full refund once it’s received—see our return policy below.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
Orders are handled and shipped from our warehouse Monday through Friday. Processing takes 1-3 business days from the order date, with shipping occurring the next business day after processing. Please allow extra time during holidays and sale seasons. Note: We do not ship on weekends.
How long will it take to receive my order?
Due to high demand, shipping typically takes 2-4 weeks. We appreciate your patience as we work to get your smart home devices to you!
What if I don’t receive my order?
If your order doesn’t arrive within 30 days of shipping, you’re eligible for a full refund. Contact us at contactsynchome@gmail.com to start the process.
Will I be charged customs and taxes?
Prices on our site are listed in US Dollars and are tax-free. However, you may be responsible for import taxes, duties, and customs fees when your order reaches its destination. These charges are set by your local customs office and are not covered by Sync Home. We’re also not responsible for delays caused by customs. For more details, please contact your local customs office.
How do I return an item?
To initiate a return, please email us at contactsynchome@gmail.com with your order details. We’ll guide you through the process!
What if the item(s) I received are defective, incorrect, or damaged?
If you receive an incorrect, missing, or defective item, please contact us at contactsynchome@gmail.com. Include your order number, photos of the item(s), and any relevant details about your package. We’ll work to resolve your issue as quickly as possible.
When will I receive my refund?
Refunds are credited to your original payment method. For credit or debit card payments, refunds are sent to the card-issuing bank within 7-10 business days of receiving the returned item or approving a cancellation request. Contact your bank with questions about when the credit will appear. If you haven’t seen your refund yet, reach out to your bank or card issuer—it may take some time to process.